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Site Help |
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Below are some frequently asked questions about this site. Click on a question to view the answer.
If you do not find the answer to your question here, please contact us.
How do I register?
To register with the site, click the "Members" link at the very top right of each page and, once the login pane is revealed, click the "Create an Account" link.
There are three registration steps:
- The first collects your basic information
- The second collects your general geographic location
- The third allows you to upload an image to use as your avatar (personal logo) within our cummunity.
All but the third are required - you can press "Skip this step" on the avatar page to complete registration (you can always upload an image later, or never at all).
Once you register, you will receive 3 e-mails:
- One to confirm the e-mail address you entered during registration - just click on the link in the e-mail to activate your account.
- One to confirm your interest in receiving the Do It Yourself Life Coach newsletter - we need to confirm this because of regulations around SPAM.
- One to confirm your interest in receiving the 6-week DIYLC Getting Started Program e-mails (one e-mail a week) - again, we need to confirm this because of regulations around SPAM.
Back to top... How do I login to the site?
To login to the site, click the "Members" link at the very top right of each page and, once the login pane is revealed, enter your username and password.
If you would like the site to remember you so you do not need to login the next time you return, click the box next to "Remember Me" (tip - do not do this if you are accessing this site on a computer to which others have access).
Once the steps above are complete, click the "Login" button to be taken to the Launch Pad. Back to top... How do I logout from the site?
To logout from the site, click the "Members" link at the very top right of each page and, once the login pane is revealed, click on the "Logout" button
Note that there is also a "Logout" link on the "Community" page - this will log you out as well. Also, there is a "Logout" link on the "Forums" page and this will take you to "Logout" button as well. Back to top...What if I forget my password?
If you forget your password, click the "Members" link at the very top right of each page and, once the login pane is revealed,click the "Forgot your password" link?
On the page to which you are taken, enter the e-mail address with which you registered and click the "Submit" button.
On the next screen, you will read that a token has been sent to you at that e-mail address and that you need to cut-and-paste that token into the "Token" field on this page and click on the "Submit button.
Once you do that,you will be taken to a page asking you to enter a new password 2 times and then click the "Submit" button.
Once you've done that, your password has been reset and you are taken to a login screen to login. Back to top...What if I forget my username?
If you forget your username, click the "Members" link at the very top right of each page and, once the login pane is revealed,click the "Forgot your username" link?
On the page to which you are taken, enter the e-mail address with which you registered and click the "Submit" button.
On the next screen, you will read that your username has been sent to you at that e-mail address.
Once you receive the e-mail, use that username to login. Back to top... How do I delete my account?
We're sorry to hear that you want to delete your account! Before you do so, please use feedback or contact us to let us know if there is something we can do to help make you successful.
If you still would like to delete your account, please use the Contact Us form to send us that request (include both your username and e-mail as part of the request).
We will delete your account as soon as we receive your request.Back to top... How do I use the community tools?
We use an application called JomSocial to run our community. It is very similar to Facebook so if you are comfortable with that site, you will feel right at home.
If you need some guidance, please use the links below to get help at the JomSocial site. Not ewverything is covered, but they are adding more and more all the time and we will update as they do.
Back to top...What if my question is not addressed here?
If your question is not addressed here, please use the Contact Us form to send your question to us.Back to top...
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